Although I find it hard sometimes to understand the way they speak, I can say that I am quite satisfied with this job. After maintaining a good accuracy rating for sometimes, I was surprised that the categories that is available for me to work with increases from 4 to 6 and now I already have
With my busy schedule having a permanent job offline and doing other several online jobs at the same time, I can still manage to earn the amount of ten dollars ($10.00) per week or $40.00 per month. Well, having an additional $40.00 per month is not bad at all.
READ: NBI online registration, requirements, processing and fees
The key to success with the site is to maintain accuracy. This way, the accuracy rating will remain high and this will be the reason so that additional job categories may be given to the member. Additional bonuses will likewise be given to those with high wHIP or (weighted) human Intelligence Points. It means that you did get an audited calls, negative wHIP and you were able to reach the leader board threshold.
READ: Get your certificates through TESDA Online Courses Program
Call summary
-Currently pays 20¢ per completed task
-Highest paying category!
-Please write out in a summary everything that gets discussed.
-That means that every call will contain different discussion points that are important.
-To remain active in the category, please write clear sentences with proper grammar and punctuation.
Data: SNHU admissions
-Currently pays 10.3¢ per completed task
-The purpose of this new category is to record the caller's information, such as their name, telephone, address and email. This data should be entered in the labeled text boxes.
Appointment booked
-Currently pays 4.7¢ per completed task
-The purpose of this category is to help determine if an appointment opportunity is present in a call. The goal of the call is to mark it as "Appointment opportunity-booked" if there is an agreement between both parties that they would like to set up an appointment. There may be instances where an appointment may not be booked or was booked in the past.
Dealership appt request
-Currently pays 3.9¢ per completed task
-The purpose of this category is to determine if the sales person in the call attempted to set an appointment with a customer. The caller should be seeking to purchase/lease a vehicle from the Dealer's inventory, or to sell a vehicle to the dealership, NOT scheduling service for a car they already own. If the agent makes the attempt, mark the time at which it occurred and submit. This does NOT mean that the customer has to agree.
New business opportunity
-Currently pays 3.6¢ per completed task
The purpose of this new category is to determine if the caller is potentially a new business lead. This means that the caller was interested in a product or service the business offered. We are not concerned if the caller has been a customer in the past. We are only marking calls to see if they were potentially seeking a product or service offered at that time.
Dealership appointment outcome
-Currently pays 3.2¢ per completed task
-The purpose of this new category is to determine if the sales agent's appointment request was accepted.
Dealership call outcome
-Currently pays 3.2¢ per completed task
-The purpose of this category is to (1) to catch calls that were marked incorrectly in the appointment request category and (2) discover missed opportunities by a sales agent that should trigger a call-back event for the dealership.
Appointment Agreement
-Currently pays 1.9¢ per completed task
-The purpose of this new category is to determine if the caller agreed to an appointment. This means that the caller is stating that they will use the service provided.
Agent Attempt
-Currently pays 1.7¢ per completed task
-The purpose of this category is to identify if the agent who answered the phone attempted to set an appointment AND did not successfully book the appointment. The options are: “Yes”, “No”, “Correction: appointment was successfully booked”, and “Correction: not an appointment opportunity.”
Why calling
-Currently pays 1.3¢ per completed task
-The purpose of this category is to determine why the caller is calling the dentist office.
Reason not booked
-Currently pays 1.3¢ per completed task
-The purpose of this category is to determine why an appointment was not booked on a call.
Interested in
-Currently pays 1.3¢ per completed task
-The purpose of this category is to gather information about what specifically the caller was interested in.
Appt booked
-Currently pays 1.3¢ per completed task
-The purpose of this category is to determine if an appointment was booked on the call. The options are “Yes,” “No,” and “Correction: not an appointment opportunity.”
Live conversation - inbound
-Currently pays 1.2¢ per completed task
The purpose of this category is to determine if the caller was properly connected and had an actual live conversation with a qualified employee at the dealership that helped them with their inquiry. These calls can range from looking for a certain vehicle in the dealer's inventory, wanting to speak to a certain individual or department, wanting to be connected to parts/service, or simply wanting to talk to a certain sales rep.
Inventory discussion+
-Currently pays 1.2¢ per completed task
-The purpose of this updated category is to determine if the call is an opportunity to sell or lease a vehicle. The caller does not have to mention a particular make or model. The caller just has to show interest in the Dealer's inventory or present an opportunity for the dealer to buy back the caller's vehicle
Scheduling Institute caller
-Currently pays 1.1¢ per completed task
-The purpose of this category is to determine if credit card information was collected from the caller.
Current Student
-Currently pays 1¢ per completed task
- In this category, you will determine if the caller is a current student of the university.
New business opportunity (with Voicemail)
-Currently pays 1¢ per completed task
-The purpose of this new category is to determine if the caller is potentially a new business lead, regardless of whether or not the caller reached a live person. This means that the caller was interested in a product or service the business offered and inquired about it by speaking to someone or leaving a voicemail asking for a call back. We are not concerned if the caller has been a customer in the past. We are only marking calls to see if they will potentially seeking a product or service offered at that time. If the caller inquires about something that is not offered, the call would not be a new business opportunity.
Data: American Truck Group
- Currently pays 1¢ per completed task
- The purpose of this category is to answer 1 or 2 questions:
Is this a new caller, and
If it's a new caller, was the operator successful in collecting the application fee?
Handled by
-Currently pays 0.9¢ per completed task
-The purpose of this category is to determine who handled an incoming call.
Reason not connected
-Currently pays 0.8¢ per completed task
-The purpose of this category is to provide data to figure out why the caller did not connect with a live, qualified agent.
Live conversation - outbound
-Currently pays 0.5¢ per completed task
-CThe purpose of this category is to determine if the employee (who is the caller) reached the intended person.
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