While PLDT could not pay back the dismay, the gas money, the missed dates and the wasted time; MVP promised to return the money they bought for the tickets.
"I think there should be no mincing of words here. And clearly we created that expectation and perception. So our job as PLDT is to be accountable for that perception that's why there's an offer for a refund,” MVP announced.
According to PLDT Executive Vice President Ariel Fermin, the money received on the sold tickets will be given to charity but ticket holders for July 22 and July 23 who seek reimbursements will receive their refunds in full in an expeditious manner.
One should send the following information:
1) Full name
2) Ticket number
3) Contact Number
4) Email Address
It can be sent via a text message to 0919 614 0865 or an email to RefundIGW@gmail.com.
The ticket number is a ten-digit figure which can be found at the left portion of the ticket, just below the seat number.
Full refunds can also be claimed through 2 more ways, depending on where or how the ticket was purchased.
Last Home Stand tickets purchased from Ticketnet, you can proceed to the Ticketnet Box Office which is located at the Yellow Gate, Smart-Araneta Coliseum starting July 24, Thursday onwards, from 10 in the morning to 8 in the evening daily. Physical tickets should be surrendered and just provide your name to immediately claim your cash refund.
However, if you have purchased you’re the Last Home Stand ticket from Ticketnet Online (www.ticketnet.com.ph), you have no need to go the Smart-Araneta Coliseum for your refund. The payment made online will reverse back to your credit card.